I excel at efficiently managing and executing multiple device repairs at the Genius Bar while serving as a resource for diagnosing and troubleshooting iOS, WatchOS, iPadOS devices, and iCloud+ accounts. I provide mentorship to enhance Technical Specialists' skills, collaborate with the Product Zone team to improve customer ownership, and am adept at conflict resolution and communication. I played a key role in elevating our team's NPS and SUR scores, leading our store to the #1 position in the market.
Consistently recognized as a top performer statewide, I achieved an impressive 60% AppleCare+ attachment rate for domestic iPhones. I played a pivotal role in enhancing the Product Zone team's techniques, resulting in a significant increase in store AppleCare+ adoption from 30% to 45%. With a consistent Team Member Score of 91, I excelled in delivering exceptional customer experiences, both for individual customers and enterprise applications, generating over $1 million in revenue while consistently surpassing sales quotas for AppleCare+ and new business accounts. I successfully brought value by creating 52 new business accounts, enabling the business team to expand. My experience in Operations involved effectively translating store goals across departments and optimizing workflow. My innovative approach consistently earned me an "Exceeded Expectations" rating, demonstrating a track record of delivering outstanding results.
I developed expertise in sales techniques and customer relationship philosophies, prioritizing customer retention and satisfaction. I effectively communicated with customers, adeptly addressing objections, and maintaining a book of business through consistent customer follow-ups, resulting in successful sales closures. Additionally, I excelled in delivering creative product demonstrations and customer briefings to showcase our offerings effectively.
Generated ideas with team members to build a nonprofit website, www.case9.org, with features that allow site visitors to partner with CASE by donating or requesting donations from CASE to help further the development of sports and education in underprivileged areas
I worked closely with students with disabilities after school, focusing on enhancing their communication and teamwork skills. Collaborating with teachers, I played a pivotal role in forming a cohesive team and organizing transportation to facilitate students' learning of various sports and the development of meaningful friendships. I also took the lead in guiding the team through a series of events, ultimately culminating in their participation in a Special Olympics competition.
Skills: Python, AWS, S3, Cloud, NoSQl, SQL, API, HTML, JAVA, MOS Excel Certification, Python, SQL, iOS Repair Certification, Communication, Sales
Adarsh Reddy — ada.reddy9@gmail.com — (425) 306 7486
Visitor #: